Communication Style Bias
I think that communication and relationship management is THE NUMBER 1 driver of project success. Hands down. Scan the tags in my blog, and come across posts like Four Types of People: Know Your Audience and Managing Scope: It’s Really About Trust, Communication, and Delivery. I saw a quote and it reminded me just how important it is not to lose sight of barriers to communication in the workplace.
What you say may not be what the other person hears. What you hear may not be what the other person means.
Communication. Trust. Important concepts in business and project management. But I can’t emphasize how important it is to consider your audience and to tailor your delivery to prevent communication style bias from harpooning your project’s progress. This approach, dubbed style flexing, is a common practice with successful sales professionals who are skilled at modifying their approach to communicate on their customer’s communication style level. Improve in this area, and see instant results. You can bet on it.
Boy – good timing on this one – I can think of a couple folks that might be able to use advice like this…
[...] you ever heard that before on HR Think Tank? Of course… Communication Style Bias. Managing Scope: It’s Really About Trust, Communication, and Delivery. No shortage of [...]
CRM combines business processes, people, and technology together to achieve one goal: obtaining and keeping customers satisfied. Simple as. Thanks for the post.